Bespoke Soft Furnishings, Designed and Handcrafted for Your Home

Consultation & Design

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Every project begins with a personal consultation where I discuss your requirements, room, style preferences and practical considerations.

During this process we will advise on:

• Suitable fabrics and finishes

• Linings

• Curtain and blind styles

• Measurements

• Practical considerations

• Design details

My advice is based on experience and professional judgement; however, the final choice of fabrics, colours and finishes remains the responsibility of the client.

 

Fabric Selection

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Fabrics are an important part of every bespoke project and samples are provided to assist with your decision.

Please be aware that fabric samples are a guide only. Colours and textures may vary due to:

• Lighting conditions

• Screen settings

• Natural variations within textiles

• Dye batches

Many luxury fabrics have natural characteristics which contribute to their beauty and individuality.

These may include:

• Linen slubs and natural creasing

• Velvet shading and pile movement

• Variations within natural fibres

• Slight pattern differences

These characteristics are not considered faults and form part of the unique nature of handcrafted furnishings.

 

Quotations

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All quotations are prepared based on the information available at the time.

A quotation will detail the products, services and costs included within your project.

Unless otherwise stated, quotations remain valid for 30 days.

Additional charges may apply where:

• The specification changes after approval.

• Additional materials are required.

• Additional work is requested.

• Supplier costs change before an order is confirmed.

 

Placing Your Order

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Your project will be confirmed once:

• Your quotation has been accepted in writing; and

• The agreed deposit has been received.

Once your order is confirmed, materials may be purchased and production time reserved specifically for your project.

 

Bespoke Products

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All products created by Leonard Olive Interiors are made individually to your requirements.

This includes:

• Made-to-measure curtains

• Roman blinds

• Cushions

• Lampshades

• Upholstery pieces

• Bespoke soft furnishings

As these items are handmade and created specifically for you, they cannot normally be returned or exchanged due to a change of mind.

Minor variations may occur as a natural result of handcrafted production and are not considered defects where they do not affect the quality or function of the item.

 

Measuring Service

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Where Leonard Olive Interiors provides a measuring service, measurements are taken carefully and professionally for the manufacture of your agreed products.

Please be aware that every property is unique and factors such as:

• Uneven walls

• Uneven floors

• Uneven ceilings

• Older building characteristics

• Window positioning

may affect the final appearance of your finished furnishings.

Bespoke furnishings are created to complement your home and take into account the characteristics of the space.

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Payments

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Payment terms will be confirmed within your quotation.

A deposit is required before materials are ordered and work begins.

The remaining balance is payable at the agreed stage outlined within your quotation.

To allow me to reserve production time, order specialist materials and complete your project efficiently, outstanding balances must be settled before delivery or installation unless otherwise agreed.

 

 

Care & Maintenance

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Your bespoke furnishings are designed to be enjoyed for years to come.

Care instructions will be provided where appropriate.

The lifespan and appearance of your furnishings will depend upon correct care and maintenance.

Leonard Olive Interiors cannot accept responsibility for damage caused by:

• Incorrect cleaning methods

• Accidental damage

• Excessive wear

• Moisture

• Sun exposure

• Alterations or repairs carried out by others

 

Complaints & Aftercare

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I take great pride in my craftsmanship and aim to provide a high-quality service from consultation through to installation.

If you have any concerns regarding your order, please contact Leonard Olive Interiors as soon as possible.

I may request photographs or arrange an inspection to understand and resolve any issue appropriately.

 

Photography & Portfolio

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With your permission, Leonard Olive Interiors may photograph completed projects for use within my portfolio, website, social media and marketing materials.

Your privacy will always be respected, and photographs will only be shared with appropriate consent.

 

 

Privacy

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Client information is collected and stored securely for the purpose of providing quotations, managing projects, processing orders and maintaining communication.

Information will only be shared with trusted third parties where necessary to complete your project, such as suppliers or delivery providers.

For further information, please see our Privacy Policy.

 

Commercial & Interior Design Projects

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Leonard Olive Interiors works with private clients, interior designers and commercial projects.

For larger or trade projects, additional requirements may apply including:

• Site access information

• Installation arrangements

• Project timelines

• Commercial specifications

These will be discussed and agreed before work begins.

 

Liability

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Leonard Olive Interiors will always provide services with reasonable care and skill.

I cannot accept responsibility for circumstances outside of my reasonable control, including supplier delays, fabric characteristics, changes in availability or issues caused by existing property conditions.

Nothing within these Terms & Conditions affects your statutory rights.

 

Governing Law

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These Terms & Conditions are governed by the laws of England and Wales.

 

Leonard Olive Interiors

Bespoke soft furnishings, individually designed and handcrafted for your home.